Ken Garff Volkswagen Orem FAQ
Answers to the questions shoppers in Orem, Provo, Lindon, American Fork, Lehi, Spanish Fork, and the Utah County area ask us about our dealership, vehicles, service, and buying process. Select a question to see the answer.
- About the Dealership
- Hours & Location
- New Vehicles
- Pre-Owned Vehicles
- Trade-Ins & Selling Your Car
- Financing
- Service & Maintenance
- Parts & Accessories
- Buying Process
- Community & Business
About the Dealership
Where is Ken Garff Volkswagen Orem located?
Ken Garff Volkswagen Orem is at 115 East University Parkway, Orem, UT 84058.
Is Ken Garff Volkswagen Orem part of Ken Garff?
Yes. Ken Garff Volkswagen Orem is part of Ken Garff Automotive Group, a family business that started selling cars in 1932 in Utah. Ken Garff today operates about 70 dealerships across nine states and more than 26 brands.
Does Ken Garff Volkswagen Orem own other dealerships?
Ken Garff Volkswagen Orem is part of Ken Garff Automotive Group, which owns 70+ dealerships across 9 states. Visit our locations page to see all our locations.
What is Ken Garff Volkswagen Orem's customer service philosophy?
We put people first. Our favorite three words are “We Hear You,” and our team follows the R.I.G.H.T. values: Above Anything Else, Do The Right Thing, One Step at a Time, Actions Speak Louder, and Stronger Together.
What areas does Ken Garff Volkswagen Orem serve?
We serve Utah County, including Orem, Provo, Spanish Fork, Lehi, American Fork, and Lindon.
Hours & Location
What are the sales hours at Ken Garff Volkswagen Orem?
Our Sales Department is open Monday through Saturday from 9:00 AM to 7:00 PM. We are closed Sunday.
What are the service department hours at Ken Garff Volkswagen Orem?
Service is open Monday through Friday from 7:00 AM to 6:00 PM and Saturday from 8:00 AM to 4:00 PM. We are closed Sunday.
What are the parts department hours at Ken Garff Volkswagen Orem?
Parts is open Monday through Friday from 7:00 AM to 6:00 PM and Saturday from 8:00 AM to 4:00 PM. We are closed Sunday.
Is Ken Garff Volkswagen Orem open on Sundays?
No. All departments are closed on Sundays.
What are the phone numbers for Ken Garff Volkswagen Orem?
Sales: (801) 228-0482. Service: (801) 714-2330. Parts: (801) 714-2340. Main line: (801) 228-0482.
New Vehicles
What new Volkswagen models does Ken Garff Volkswagen Orem carry?
We carry the Volkswagen Jetta, Jetta GLI, Atlas, Atlas Cross Sport, Taos, Tiguan, Golf GTI, Golf R, ID.4, and ID. Buzz. Browse new Volkswagen inventory.
Does Ken Garff Volkswagen Orem sell electric vehicles?
Yes. We sell the Volkswagen ID.4 and ID. Buzz. See our EV and hybrid page.
What current offers and incentives are available at Ken Garff Volkswagen Orem?
Offers change often and have eligibility requirements and expiration dates. See current new vehicle specials, pre-owned specials, and service offers.
Pre-Owned Vehicles
Does Ken Garff Volkswagen Orem sell Certified Pre-Owned vehicles?
Yes. Every Ken Garff Certified Pre-Owned vehicle passes a 118-point inspection and includes a comprehensive limited warranty, roadside assistance, and additional perks. Shop certified vehicles.
Does Ken Garff Volkswagen Orem carry used vehicles from other brands?
Ken Garff Volkswagen Orem sells all brands of used vehicles, not just Volkswagen. Search used inventory.
Does Ken Garff Volkswagen Orem have used vehicles under $20,000?
Inventory changes often, so check our used vehicles under $20K page for current options.
Trade-Ins & Selling Your Car
Does Ken Garff Volkswagen Orem accept trade-ins?
Yes. You can get an online trade-in value before you visit.
Can I sell my car to Ken Garff Volkswagen Orem without buying one?
Yes. Submit your vehicle's information online and you'll receive a real offer that's good for 7 days. You get paid fast, and you don't need to buy a vehicle from us. Sell to us.
Financing
Does Ken Garff Volkswagen Orem offer financing?
Yes. Our Finance Department can help with financing for your next vehicle. Visit our Finance Center.
Can I apply for financing online at Ken Garff Volkswagen Orem?
Does Ken Garff Volkswagen Orem offer leasing on Volkswagen vehicles?
Yes. We offer both purchase and lease options on new Volkswagen vehicles.
Does Ken Garff Volkswagen Orem offer financing for service and repairs?
Yes. See our service financing page.
Does Ken Garff Volkswagen Orem offer vehicle protection plans?
Yes. Ken Garff Volkswagen Orem offers vehicle protection plans. Learn about vehicle protection.
Service & Maintenance
How do I schedule a service appointment at Ken Garff Volkswagen Orem?
Schedule service online or call our Service Department at (801) 714-2330 during business hours.
What services does the Ken Garff Volkswagen Orem service department handle?
Our service center handles routine maintenance such as oil changes and tire rotations, brake services, transmission services, front-end alignments, air conditioning repair, and new tires and installation. We also offer safety inspections, emissions tests, and a complimentary multi-point inspection.
Does Ken Garff Volkswagen Orem service vehicles from other brands?
Ken Garff Volkswagen Orem services nearly all makes and models. Some specialty highline makes and models are exceptions. Call (801) 714-2330 before you schedule if you'd like to confirm your vehicle can be serviced.
Does Ken Garff Volkswagen Orem perform Volkswagen warranty and recall work?
Yes. As an authorized Volkswagen dealer, we perform factory warranty repairs and recall service.
Does Ken Garff Volkswagen Orem offer service pickup and delivery?
We offer service pickup and delivery for our service customers. Schedule a service appointment online or call (801) 714-2330.
Does Ken Garff Volkswagen Orem offer a loaner or courtesy vehicle during service?
We offer loaner vehicles and a round-trip shuttle for our service customers, and rental vehicles are also available. Ask your service advisor when you schedule.
What is AdvantageCare at Ken Garff Volkswagen Orem?
AdvantageCare is a prepaid maintenance plan that covers oil changes, tire rotations, and car washes. Prepaying lets you save on those services. Learn more about AdvantageCare.
Parts & Accessories
Does Ken Garff Volkswagen Orem stock genuine Volkswagen parts?
Yes. Our parts department supplies genuine Volkswagen parts and accessories. Order parts or call (801) 714-2340.
Can I order Volkswagen accessories online from Ken Garff Volkswagen Orem?
Yes. Use our online accessories store to order Volkswagen accessories.
Buying Process
Can I buy a vehicle online from Ken Garff Volkswagen Orem?
Yes. With Remote Start, you can buy or lease your next vehicle online, and our team is here to help every step of the way. Learn more about buying online.
Do I need an appointment for a test drive at Ken Garff Volkswagen Orem?
An appointment is not needed for a test drive but is recommended, so the vehicle is ready and waiting when you arrive. Call (801) 228-0482.
What fees should I expect besides the vehicle price at Ken Garff Volkswagen Orem?
In addition to the vehicle price, expect applicable tax, title, and license fees and our dealer documentation fee of $449. Our team provides an itemized price breakdown before you sign.
Community & Business
Is Ken Garff Volkswagen Orem hiring?
Yes. View current openings on the Ken Garff careers site.
Does Ken Garff Volkswagen Orem support the community?
Yes. Through the We're Here For You program, we support projects like revitalizing a community center, providing meals and household items for local families in need, and buying supplies for teachers.
How can I leave a review for Ken Garff Volkswagen Orem?
Leave a review on our site.
Have a question we did not cover? Call Sales at (801) 228-0482, Service at (801) 714-2330, or Parts at (801) 714-2340, or visit us at 115 East University Parkway, Orem, UT 84058. You can also contact us online.