Customer Testimonials
I made an appointment for service on their website and everything went smoothly.
Chris was and always has been so helpful and professional in a every interaction I’ve had with him
Great dealership! Chris was great to work with on our purchase. I highly recommend buying from them!
Everything went as scheduled. Ended up completing the vehicle registration process while I was there. Set to go for 2027.
Katie and Taylor are amazing people. I can’t express how thankful I am for everyone in the service department and I will always go back to this place to get my car serviced.
Good service 👍
The service department of Ken Garff’s VW in Orem is very helpful and honest - only fixes what needs fixing and works as efficiently as possible so you are not without your vehicle for very long.
They checked out the car then when over the service it needed then proceeded to do the work on it.
We went in at the very end of the day on a Saturday and decided on a car even after closing time. Buying a car is a lengthy process, but Ethan and his team stayed and patiently helped us through the process. Never rushing or pressuring. Allowing as much time as we needed to make decisions. They were extremely kind, helpful, and patient. I was extremely impressed and grateful for all involved because they stayed so much over time to help us have a happy and calm experience. I very much recommend this team at Ken Garff Volkswagen Orem. And ... Read More Google - Oct 17, 2026
We went in at the very end of the day on a Saturday and decided on a car even after closing time. Buying a car is a lengthy process, but Ethan and his team stayed and patiently helped us through the process. Never rushing or pressuring. Allowing as much time as we needed to make decisions. They were extremely kind, helpful, and patient. I was extremely impressed and grateful for all involved because they stayed so much over time to help us have a happy and calm experience. I very much recommend this team at Ken Garff Volkswagen Orem. And ... Read More Facebook - Oct 17, 2026
I love Ken Garff I've bought 3 vehicles from their dealerships and I love getting services there. The wait times are always exceptional, and the prices are great.
David and Brian were amazing in making a deal work specifically for me. They worked hard and took the time to adjust to my circumstances. It was a personal approach that resulted in my vehicle purchase. They genuinely cared and were invested in my success. They really won me over with their commitment and performance as they were able to make a deal work. I highly recommend purchasing new or used vehicles from them!!
My service was easy to schedule with lots of availability. They did fast work and went over everything with me.
Thorough and friendly. I really appreciated the gentleman at the service desk!
Great staff, so helpful with my car! Highly recommend coming here, I got my Volkswagen from the Gilbert location. Love all Ken Garff!
Service was good
The team here exceeded my expectations in every way. A big thank you to Roy, Katie, and JC for taking such good care of me and my Jetta. I came in without an appointment in the afternoon and was helped right away. Roy listened to my concerns with patience and understanding. JC completed thorough diagnostics and took the time to answer each one of my questions after telling me what he found. This crew made a real positive difference for me on a tough day. I so appreciate this location's committment to high-quality service and clear communication.
Called and got a same day appointment, they were very helpful and thorough check on my car. Very pricey solutions, but great staff and quick turnaround in necessary circumstances. Would recommend!
We had such a great experience with Jackson and Barton! Both were easy to work with, answered all of our questions, and never made us feel pressured or rushed. The whole process was smooth, and we ended up with a car we absolutely love. We’d happily come back and would definitely recommend Ken Garff Volkswagen in Orem!
had a great experience picking out a jetta for my wife! sales man was Ethan and he allowed me to be very thorough on everything i wanted to be inspected on the vehicle before purchasing! would gladly buy another vehicle again!
Amazing job
My Tiguan needed a major repair that required my car to be left at Ken Garff for a week. I was able to rent a brand new Jetta from them for a very low price per day, which was a life saver for me. I talked to Korbin almost every day as he kept me up to date on the progress of the repairs and when my car wouls be finished. An experience that could have been very stressful was made quite pleasant because of Korbin and the folks at Ken Garff.
Leased an Atlas last week and had no me of the best car leasing experiences in 30 years. In and out in 2.5 hours, including test drive and appraisal on my trade. Damon was my salesperson and he was so kind and patient. Barton was the manager and also very kind and helpful. Absolutely recommend!
The staff at Ken Garff VW orem are amazing! They went out of their way to help resolve my issues and ease my mind.
Excellent service and I felt comfortable waiting in the waiting area. Ken gave me updates about service and answered all my questions. He walked me to my car when done🤗. I will return when I need or want to and I highly recommend my visit!
Always friendly and helpful staff.
Walking in the dealership I wasn’t expecting to buy a car right away, but wanted to keep my options open. When I met with jasna wonderful and amazing sales lady. She listen on what kind of car I was looking for. They had different options. When I chose the car I like. But wanted to wait. Just listening to jasna and hearing her out I made the decision to pull the trigger. With the obstacles and challenges they were able to get me into the car I have selected. They are amazing. I’m happy with my vehicle purchase ... Read More Google - Aug 9, 2026
I had a great experience with the Volkswagen service department. Everyone I interacted with was professional, helpful, and courteous. They communicated clearly throughout the process, answered my questions, and made getting my vehicle serviced easy and convenient. I really appreciated the level of customer service and would definitely recommend them to other VW owners. Thank you for taking such good care of me and my vehicle!
Worked with Ethan and got a great new Tiguan at a great price, we love it!
The five stars on this review go to our sales person Ethan. Ethan was very welcoming at first over the phone and then in person. He did a great job in making sure we got the vehicle we wanted. I will say that the motivated sales manager on the last day of the month at 5:00 pm stepped in and handled most of the negotiating. Everyone we dealt with were very professional even when we declined most of the extras that are their money making incentives to add into the vehicle price. If you need a vehicle from Ken Garff VW ... Read More Google - Aug 3, 2026
The service was quick and the service advisor was informative and answered all our questions. Thank you!
Staff that helped me with my service was great 😀 they even got me an Uber home while I waited for my car to have a diagnostic test done
Service was fantastic!! Appreciate the updates through out waiting time about the service done on my vehicle. Great costumer service.
Ken Garff VW is a great place to buy a car. Collin, Molly and Steffen are outstanding employees and easy to works with. We highly recommend this dealership.
The service center employees were professional, kind and even though they were swamped with other customers, they still took time to make me feel like I was a top priority.
This dealership got my car into get fixed in a very timely manner - in the hot summer they where going to recharge my ac. Then they found a Freon or coolant leak and had to change the compressor which they had in stock
Just bought a vehicle and the staff is absolutely amazing. Cory the Salesman and Cory the Sales Manager were easy to work with. It was a completely painless and quick which hasn't been the case with any other dealership I've worked with previously. Mollie and Chad, the finance Managers explained everything perfectly. I will gladly be coming back to work with this dealership for any future purchases!
This has been, by far, the most outstanding service I have ever received. We were an out of state customer, so not the easiest to work with, and even so, we were given immediate responses to questions and concerns. Our salesman Cory Jeffs was SECOND TO NONE. There should be medals for the level of service he gave us. Start to finish was incredible. Chad in finance was fantastic as well. Cory even went out of his way 45 minutes (1:30 round trip) to hand deliver us the car to the airport at 9pm on a Saturday, with the help from a ... Read More DealerRater - Apr 3, 2022
Great service! always easy to get my oil changes done there every month, I put a lot my miles of my Jetta.
Good customer service setting up service appointment. Sent video of are inspection. But didn’t rotate my tires like service calls for. All so don’t wash customers cars after service.
Had the best buying experience. Saleman Cory Jeffs and all the management staff was amazing to work with. This is the second VW that I have purchased from them and would never go anywhere else. Thank you
Very helpful and knowledgeable about their cars. Robbie was supper nice and answered all my questions about financing I would recommend for any one looking to buy a Volkswagen.
After having a horrible experience at VW Southtowne, we came to Ken Garff and spoke with Robbie & Josue. It was the best sales experience we’ve ever had. No games, no BS, just strictly business. Molly in finance made the process so quick and seamless. This is our first time buying a VW and they just won all of our future business. They were such a great team and I left feeling overly satisfied. The best part is that all of it was genuine. I left knowing I got a great deal because everything was laid out on the ... Read More DealerRater - Apr 2, 2021
We needed to get our VW GTI serviced and were informed by Volkswagen that we needed to take it to a dealership. I was really nervous to bring our car in after reading some of the reviews and was really up front when we brought the car in. Danni reassured us right from the start that they would be able to get this taken care of. She was right! Danni was amazing and was such a joy to work with! She kept us informed about the repairs and time frames. One of our parts was going to have to be ... Read More DealerRater - Jul 17, 2020
Honest, fast, and fair lease buying experience. By far a way better deal than the runaround we got at another dealership. They beat the price by $100+ per month. Highly recommend.
Chad Tone our salesman was very helpful and patient and not pushy and annoying like most salespeople. Very professional. Job well done. Thanks so much Chad!
This was the third dealership we went to and the third time was definitely a charm! It was the smoothest car purchase ever. We started in finance with Sherry and she thourouly dicussed all our options and explained everything, she is amazing! Chad Tone was our sales man and I didn't even feel like he was trying to sell me anything, I think that is the best type of car salesman! He listened to what WE wanted and took the time to search his inventory to find the exact car for us! Unlike the previous dealers who wanted to ... Read More DealerRater - Jun 19, 2017
I love the Passat! But all my high praise goes to Bryce Cook, our salesman. Extremely knowlegable, patient, friendly, courteous, fun, and sensitive to our needs and desires. Bryce understands how to be the right kind of salesman - first, genuinely take care of the customers interest, treat them with respect and concern, THEN sincerely help them make the big decision without pressure or constraint. Bryce is amazing - your greatest asset! I'll buy all my cars from him. This is the second car I've bought from Bryce. There will be others.
I haven't always had the best experiences with dealerships. This one however was very different. Devin our salesman did everything we wanted. We had him running back and forth moving cars so we could get better angles and grabbing different ones to compare styles. It didn't matter he just did it and it helped the process move quickly.
Every time I had had a problem with either of my cars a 2013 jetta and a 2014 passat, they have taken care of them quickly and very cost effectively! I will not take my cars anywhere else. I tell everybody with a vw to come here.
Naomi Ericksen (service advisor) has been very good and tends to try to save me the most time and money. Their shuttle driver has been great and has gotten me to work on time every time. They all seem very personable, even as early as 7:30 in the morning.
Did the whole thing online using chat and text. The dealer was responsive and did a great job finding just what we were looking for. Thanks a bunch.
Worked with Bryce, excellent customer service. The sell was completed via technology and worked perfectly. I will do business again when I am able to.
Everyone was well educated and very nice. My salesman didn't push the process and didn't try to persuade me into doing anything that would screw me over. I bought a great car at a great price and only dealt with one person.
Awesome experience, done over the phone from Carson City NV. Misa was great to work with. Will do business with you guys again in the future.
Sales team was very easy to work with and it was a fun atmosphere. Everyone was very helpful and it was a great car buying experience.
The people at Ken Garff VW in Provo make you feel like family. They were so happy and kind the first day we walked in. The gal that helped us find the perfect vehicle was absolutely darling. She was patient, kind and informative as we test drove many makes. She answered all our questions and we never felt pressured.
Good experience but my salesmen won't respond on when I get my title. Other then that good experience just want to know when title will arrive.
At first they said they couldn't get me a better deal but I left and they called me with an amazing deal as a first time buyer just off an LDS Mission so I didn't have a job for two years and just starting another one they got me a 3.1 interest rate and dropped the price a bunch to help me get a deal it was awesome experience. I went to three dealerships and they were my best experience. They earned my business
Great car buying experience. Devin, Johnny and the entire office were personable and very easy to work with. I bought a nice car for a fantastic price after shopping, comparing and researching for weeks. 🌟🌟🌟🌟🌟
Reached out to Ken Garff VW Orem with specific request. Their professonal and kind sales team immediately went to work to meet our request. Within an hour, we had arrived at a very pleasing agreement, and could not have been happier. The salesman was more concerned about our needs, than just making a sale.
In and out very Quickly!! They work as a team and everything is up from no shadiness at all. If you are looking to buy/lease they will take care of you no doubt!
Super nice people and very friendly. The purchase experience was Fast, transparent and fun. I would highly recommend the Ken Garff Volkswagen dealership to all my friends.
We had a great experience with Sergio and the purchase of a Touareg. He understood what we wanted and took the time to make our experience enjoyable.
Im thrilled with all the help I received with kengarf and the best customer service. I'll definitely be returning in the future and recommending them to my fiends.
We bought a VW Passat from Elliot. He was so genuine and caring and made our first car buying experience amazing! He gave great advice and was very helpful in finding the perfect car for our wants and needs and not to mention, at a great price. Not only was Elliot great to work with, but Johnny and Sherry were great as well; they were very helpful and supportive during the entire process. The rest of the staff was very friendly and happy. We wouldn't have changed anything about our car buying experience. By far the best dealership to ... Read More DealerRater - Oct 6, 2016
Had a great experience leasing a Jetta from Sergio. It was quick, with no hassle and no haggle. He was able to put together a deal with the car I wanted and within my budget. I would definitely go back.
The paperwork was done in a fast efficient manner and everyone in the office was very friendly, thanks for a great experience!!!! Thanks for not wasting my time.
Thanks to the Ken Garff VW Service Department for taking great care of my 2014 TDI Jetta and my daughter-in-laws 2013 Passat! They always go above and beyond for us and we have zero complaints. We have always been treated well and would recommend them to others.
I had an emergency and needed service. They not only worked me in but also performed the service in record time so I could get back to my daughter in therapy. Thomas in service knows the true meaning of customer service that is genuine. I really appreciate the great job they did!!
Fantastic service and personal attention. Can't ask for better service. If you are in the market for a new car go see Clint. You will be in great hands.
Just purchased a vehicle from ken garff vw in orem. My salesman Clint Mcintich made this expierence easy & fun he was helpful and knowledgable. He & Mark in finance had me in & out in no time. Thanks to them I had a great buying expierence & I LOVE my new purchase!
We went to Ken Garff to check out the Passats but ended up buying a 2013 Touareg. Our salesperson was Jonathan Duerden. He was the one who just happened to come out as we drove up to the dealership. We found him to be very knowledgeable, friendly and helpful. He called, texted or emailed us almost everyday as we were making our decision to see how we were doing with selling our car and what we had decided about buying. We appreciated that, as he was never pushy, just interested. We found everyone else in the dealership to be very friendly ... Read More DealerRater - May 24, 2014
i got the car that i wanted, not the car that i thought i was going to have to settle for. good experience. good times
I walked on the Ken Garff new car lot and was looking around. I wanted a new VW Jetta, but didn't know how to go about getting one. Chase Cornett approached me and asked me if he could help. I told him that I wanted a new Jetta, that I didn't have a down payment, and I needed my payments low. I thought that that would be the end of the conversation right there, but Chase went on and described a possible way for me to get into a new Jetta. We jumped in a car and went ... Read More DealerRater - Apr 1, 2014
Typically I hate dealing with car dealers but I have to say the guys/gals at Ken Garff Volkswagen are excellent to work with. They are extremely professional. Though we bought an inexpensive used car, we were treated like we were buying a new Porsche next door. Johnny Hansen and Aaron Adams went above and beyond my expectations. They were totally patient with all my questions and indecision's. I actually kind of feel sorry for them dealing with all my "abnormal" questions ;-). Anyway I definitely will be looking them up again on my next car purchase! ... Read More DealerRater - Jan 29, 2014
Went in to lease our 4th VW and worked with Cory. He was so professional and knowledgeable and made us feel welcome. I would highly recommend him. Great service and incredible follow-up.
I am very impressed with the new GM Carlos Iglesia and the time he has taken to make sure that I am extremely satisfied with my experience at Ken Garff VW. With Carlos as the new GM, that dealership is now my favorite in all of Utah County. Thanks for everything Carlos!
Bryce cook was great! He had exstensive knowledge about the VW's we were interested in. We had been to several dealerships and none of them knew the ins and outs of the cars like Bryce did. Bryce was so excited about the car it got us excited about the car. His knowledge and customer service is priceless!
After having a negative experience at another VW dealership we were so please with Orem VW and Bryce Cook. He was so helpful and patient with us during the process. We actually bought two cars from him in one day. He was easy to talk to and made the process very enjoyable. Thanks again Bryce!
Thomas was very friendly and although new to the industry, very knowledgeable. He was not pushy like other salesmen I have dealt with in the past. Thomas was very patient in answering my questions and showing me different car models. He also came in on his day off when I picked up the car to make sure everything was clean and ready. He also made sure to go through the car to make sure I knew how to use the equipment. I was pretty amazed that a sales rep would go through the trouble to drive out of his way ... Read More DealerRater - Jul 12, 2013
I was a first time car buyer. I had been looking for the longest time and going to dealerships who offered me the greatest car, pulled my credit then downgraded me to the crappiest car on the lot and expected me to pay the same price. I was so frustrated because my credit score dropped drastically and I still had no car. I filled out the email for a sales agent to call me when office was opened, and Johnny ended up calling me while I was at the VW dealership in southe town. Long story short, I just decided ... Read More DealerRater - Jun 28, 2013