Customer Testimonials
Just bought a used car from Chris. The dude was nothing but honest, kind and understanding throughout the whole process. I was treated like a true friend, not an acquisition. He’d be the first person I’d recommend to anyone looking. Whether it’s a VW or anything in their used inventory.
Amazing experience here with Chad. Ken Garff is a dealership for the people, making sure you win and they win. We bought two vehicles from them and a week later couldn’t be happier.
They were very willing to answer my questions and seemed to perform the service in a timely manner.
i went in yesterday 4/30 to have a small part fixed on my brand new vehicle they told me i could just come in and then when i got there the person who said that was not there and they couldn’t get ahold of him! i now i have to go back again a different day to get it done! kind of frustrating but oh well
I enquired on a vehicle in April of 2025, while it did not end up making sense for me to purchase Cory was amazing. He was very quick to send me a video walk around of the car and make sure I had all the info I needed to be an informed buyer. He answered all my questions. Stephan was awesome as well picked up right away and answered all my questions as well. While this car did not work for me at this time, I will be back to work with Cory and Stephan again.
They had a nice car. Just unwilling to make a deal. I will buy one by the end of the week.
Carl was our salesman, very nice guy. Our car ended up getting fixed and we did not need a new one, but he was very professional and responded to our calls very quickly. We'll definitely be back in the future to talk with him when it is time
This was hands down the best car buying experience I have ever had. Great service, kudos to Damon and Anthony for helping me find my perfect car and Brian for making the financial part fun and easy. Trustworthy and straight up great people to work with, go here to buy your new VW !!
Ken Garff service department is organized and efficient your time is important. The best value is important. Keeping your VW in top performance is important.
Today I went to the shop and David a lube technician offered to help me with my engine light on. He went above and beyond with his time and effort to see what was going on with the vehicle. David took the time to explain to me, the reading, the codes, and what I will need to do. I’d like to thank him and his higher up for the great customer service and support I experienced there today! I will now continue to go there for my vehicle needs.
I've consistently had exceptional experiences with Ken Garff, both with their Sales and Service departments. My recent vehicle purchase on Tuesday, May 11, was no exception. Cory, Mark, and Anthony provided outstanding service throughout the process.
Having bought and leased several vehicles from Ken Garff over the years, I've always appreciated their customer-focused approach. They genuinely work to match me with the right vehicle rather than pushing something that doesn't fit my needs.
The purchase process was efficient and straightforward—I completed everything within just a few hours. When I returned the following day for the second key ... Read More Google - Mar 14, 2025
Great place and staff!
Roy helped me and he was so nice he had the greatest attitude and very knowledgeable thanks Roy ☺️ and the waiting room was so clean
I brought my car in to this dealership several times because of some electrical issues my car was having. Honestly, I felt bad for them every time I came in because my car was such a problem child. But even then, they were never rude and always listened to my concerns. They even went as far as opening a case with VW engineering to figure out the issue. Not sure if that’s common practice but I have nothing but good things to say about this dealership. My service advisor Chris was super helpful and always called me with updates. ... Read More Google - Feb 13, 2025
I was going to give them five stars, and while my salesman was super friendly and fairly knowledgeable, and the overall experience of buying the car was great, it turns out that their inspection of the used vehicle I bought somehow didn't flag that the air filter and cabin filter were completely spent and needed to be replaced. I even brought up maintenance questions with the salesman. Again though, the staff was super friendly.
The accommodating, honest, and high quality of service I have repeatedly received at KG VW in Orem caused me to think that all dealership service centers were probably the same. However, I was wrong. When I asked DS Chevrolet in SF for a day & time to have them simply check the tire pressure for my Bolt EV, which I purchased from them, I was told the soonest time they could check the tires was 16 days. So I drive to KG VW in Orem and they immediately serviced my Chevy Bolt. I doubt I will buy another car or service ... Read More Google - Feb 6, 2025
Great service. I needed some repairs on my VW and at first had some miscommunication about pricing, but I talked to Roy and he got it sorted out. He was very patient even though he had to stay late to help us.
Waited and scheduled the two recalls for the same time the oil change needed to be done. I had one advantage care oil change left to use. I also was having the cabin air filter changed and the overly sensitive parking sensors looked at for the 3rd time. Was given a loaner for 2 days. Picked up my car and was told everything was taken care of. Got home (I live 45 away) and when I went to turn the car off it said I had 500 miles until next oil change. Called the dealership to see if they just had not reset ... Read More Google - Jan 21, 2025
Bought a Jetta last year for commuting. Service at time of sale was excellent. Ive had car sales take over 5 hours, These guys wrapped things up in 60 minutes with a free hat. Since then service has been excellent. Ive brought it in twice for the warranty service and oil changes. Each time it was a short wait with constant communication and updates. All around great place to do business.
Still waiting for call backs after two initial call in for quotes.
Took my car here just for a service. The service department found a coolant leak and an oil leak. I was surprised by the coolant leak since I just got it back from a different dealer and had the cooling system flushed and most of it replaced. The service department was very helpful and answered any questions that I had. I would highly recommend to friends and family.
Frank hustled for us and got an amazing deal on a new atlas. Great experience overall
Drove from eastern Idaho to purchase a vehicle as they had exactly what I wanted. The salesman Chad was amazing and the finance managers were great! Got a fantastic interest rate too! Very pleasant dealership to do business with!
Took my VW in for an oil change, tire rotation and wipers. They got us in and out quickly. They were very professional, I like bringing our vehicles to Ken Garff.
Great, friendly environment!!! The salesman that helped me, Cory Jeff's, was very helpful, answered all of my questions, and got us into a great car!
Chad Tone was an excellent example of customer service and consist followup. From the moment meeting him he set realistic expectations, spent time educating me on all my vehicle as well as loan options. Chad was patient with me over a six week time frame while I conducted my necessary due diligence. His weekly calls to me became opportunities to learn more about inventory, market conditions and what options may be best for me. He was not pushy but rather encouraging and upfront. I cannot recommend him enough and look forward to working with him and the other professionals on ... Read More Google - Oct 2, 2024
Beto at Ken Garff Volkswagen in Orem is not just a used car technician—this guy’s basically a car whisperer. I brought my car in, expecting the usual ‘we’ll take a look and get back to you in a few hours’ spiel. Nope, not with Beto. The second he popped the hood, it was like watching a car detective solve a mystery in record time. Sherlock Holmes with a socket wrench.
Beto didn’t just diagnose the problem; he bonded with my car. I’m pretty sure I saw him give my engine a pep talk at one ... Read More Google - Sep 19, 2024
I took my VW there to fix my A/C and they were amazing. Fast and great! Dennis did a great job
10000 star review for Chad! He was personable, kind & helped us get the best deal for our new car. When deciding what car to purchase, we decided to purchase at VW because we liked working with Chad so much. If you’re not looking for the stereotypical car salesman experience- this is guy you want to go with. You gained clients + referrals for life!
Salesman Cory Jeff's is the best. He helped my daughter to buy a uses car and got my daughter a good deal.
This place is great, Cory Jeffs really looked out for me through the whole process! Between recommending other cars when the first I test drove didn’t work out, making sure the car I ended up buying was in the best shape it can be, being patient when things came up, giving advice but not being pushy, it was a very good experience all around!
We purchased a car in June, my temp tag expires in 4 days, DMV told me Ken Garf just processed my plates yesterday. I called Ken Garf today, I was transferred to a voicemail with no name. Left a message and no call back. Changed to 4 star. I got a call back on my plates. Sounds like this is a DMV slow issue.
Our experience at this dealership was really great. Probably one of the easiest and pleasant experience compared to other dealerships we’ve been too. Damon Lynch was our sales guy and he was respectful and easy to talk too and wasn’t pushy. He really worked with us to get us a good deal. Stephan and Adi were really chill and easy to speak too as well. This was a really nice team.
Great service, really accommodated me
WE LEFT OUR CAR IN THE KEN GARF VOLKSWAGEN OREM YESTERDAY FIRST THING IN THE MORNING FOR OIL CHANGE AND DIAGNOSTIC. TODAY IT HAS BEEN 2 DAYS AND WE STILL HAVE NO CAR. CORBAN CALLED TODAY AT 11:00 AM AND SAID THE OIL CHANGE WAS ALMOST DONE AND THAT HE WILL CALL US BACK TODAY, BUT HE NEVER CALLED US BACK TODAY.
WE CALLED BACK TODAY SEVERAL TIMES, NO ONE ANSWERS. WE GET DIRECTED TO VOICE MAIL. TOMORROW IS FRIDAY AND WE DONT KNOW IF WE WILL HAVE OUR CAR BACK AND READY.
THIS IS THE WORST CUSTOMER SERVICE EVER. WHO NEEDS 2 ... Read More Google - Jun 28, 2024
All I have to say is if you are in the market for FANTASTIC customer service, this is the place to go. I worked with Austin who was very professional, super quick to communicate, and he gave me all the info I needed in a very short amount of time. Stephan the manager was absolutely amazing too, showed a lot of respect and patience, and I am super mind blown how great their customer service was. Long story short, this Dealership is awesome, but the people I dealt with were even more awesome!!
Far better at keeping appointments and service time reasonable. Better explanations for service recommendations than my last dealership. Nice seating area while waiting.
Purchasing a new vehicle from here was a pleasure. They have a no pressure approach which made the purchase easy. The salesman Frank, is very knowledgeable and approachable. The entire staff was great to work with. Would recommend this location.
Quick, kind and efficient!
I had a great experience buying a car from this dealership. A big shout-out to Anthony, in sales, who made the experience excellent. He went the extra mile and helped me with some things that were unexpected, but really made it the experience it was. Thanks to the team at Ken Garff Volkswagen in Orem!
The receptionist was pleasant and helpful; the wait wasn't bad at all; I appreciated the video; and my car seems to run smoothly. What more could I ask for?
Stephan and Austin were great to work with. They made it a quick buying experience and were very straight forward with pricing.
I bought the Atlas at Strong VW, to my true regret, and driving it home to Payson, about 10 minutes into the drive, on the freeway, the car started showing all kinds of error messages, especially that the "Transmission is in emergency mode"! When I got home, and tried to restart the car, and take it for a test drive around the block, the power steering was out! When I called Strong, they said I could have it towed to Ken Garff. Ken Garff did an amazing job, completing the fix before they said it would be done. Exceeding ... Read More Google - Apr 27, 2024
Absolutely amazing! They have a nice lounge area with TVs popcorn drinks coffee hotchocolate chocolate milk. They have a nice selection of cars and can get you whatever you are wanting. Very friendly people and a great environment. They also have a little play room for young kids if you need. After we bought the car they set up my phone to the Bluetooth so I could use it on my way home.
The service is normally good and the people are friendly. BUT ..... Here is what prevents me from giving a higher rating: I made my appointment three weeks in advance. I dropped my vehicle off the night before so as to be first in the "Q" the next morning to ensure my car was done as quickly as possible. When I called late in the afternoon to see when I could pick it up, I was told they could get to my car today. THAT IS A CUSTOMER KILLER! It's hard on people. Another day without my car. ... Read More Google - Apr 22, 2024
Professional quick service.
The team were very accommodating. Fixed the problem that we had. Provided a car to use while the problem was being fixed. In the future, when the car is being serviced, will it also be washed?
I had almost given up on finding what I wanted and Grace was able to help me check all my boxes. Setting up an appointment and contacting Grace was easy and convenient. My trade-in experience was efficient and fair, and management was very willing to accommodate my budget! I have a great new beetle, and this was a great experience overall. I have been able to keep in contact with any concerns even after signing, and they’re always happy to help! Thank you to Garff Volkswagen & extra thanks toGrace Allred! She rocks!
I always bring my car here for service and they always do a great job. Today they went above and beyond when one of my vacuum lines broke during service it made my check engine light come on. When we found the issue they fixed it at no cost to me. David was very helpful throughout the whole process. Thanks again guys!
Chad T was great assisting with the purchase of my Audi Q7. Very knowledgeable "Audi Guy".
What a wonderful group of salesmen and finance personnel! I found my dream car online and flew from Reno to pick it up and drive home. Corey Jeffs was great and made the whole experience easy!
(Translated by Google) I was completely pleased with this dealer. I received excellent care since I arrived. I felt very well cared for despite speaking Spanish. I was assisted by Anabella Ramirez who is totally professional in her work. The service was very fast. I recommend this place 100%. I attended to maintain and rotate my tires.
(Original)
Quede completamente complacida en este dealer. Recibí una atención excelente desde que llegué. Me sentí muy bien atendida apesar de hablar español. Fui atendida por Anabella Ramirez la cuál es totalmente profesional en su trabajo. El servicio fue muy rá... Read More Google - Mar 24, 2024
Jasper was awesome. He was friendly and honest with the car we purchased. If I decide to buy a Volkswagen, I'll come to this location and make sure I talk to him. He didn't pressure us into any add-ons, and listened to what we needed.
The sales associate that helped me was amazing. Jasper helped me from the moment I walked in and provided an amazing experience.
The staff at Ken Garff Volkswagen was the best! This is the second time we have bought from there. Chris bent over backward to make our deal happen promptly. We love working with Ken Garff!
Great experience. Friendly staff, loved the video walkthrough provided to see what is going on.
The salesman Damon was knowledgeable about the vehicle and friendly to work with. No pressure or hard sale. The finance office gave me exactly what was advertised with no hassle. First went to another dealership that was completely opposite and difficult. They tried to hold back incentives and upsell interest. So happy I went with Ken Garf. Great experience
The staff was awesome. They were fast and efficient. They let us know what was going on the whole time.
I went to this dealership and my car had a small issue . So I went there and they charged me 2500$ to fix something wrong with the engine. Then we waited for a little awhile and got an email saying they needed to change something else and it was going to cost 3000$.. then we waited again and they said bad news the engine is broken . Then they said an engine will cost 6000$.. so we did all that. Then now the car still has a check engine light on and they don’t want to fix it when I already spent 14600 on ... Read More DealerRater - Mar 3, 2024
My salesperson was most concerned that I like the car.
Had a great experience with Chris, he was phenomenal from start to finish in walking us through this whole process.
Quick and efficient
The overall experience was really good. Chad, our sales lead, was respectful of my process and wasn't pushy at all. The deal was a fair one even when I told him the other dealer had lead us along then sold it to someone else. The only issue was the delivery. The car was in Twin Falls and it took 12 days for them to deliver the car after we said we wanted it. Given that there are so many transport options available to dealers and the fact that the car was only 4 hours away, this seem to me to be ... Read More Google - Feb 19, 2024
Corey, Damon and Anthony are top notch. Thank you!
The service was fast and thorough. They answered all of my questions and were great to work with.
After many calls to a variety of dealships we landed here. We drove from Wyoming and it was a painless, easy, and fast buying process. Isaac was fantastic and took such great care of us. I would highly reccomend this dealership! Thank you Isaac and Volkswagen Orem!!
The service that I received we prompt and professional.
Isaac went above and beyond to help us secure the car we wanted. He's the whole reason we flew from Colorado to Utah to purchase a new car. Chris in finance was amazing too. The process was fast and efficient.
My sales person was super nice and is very attentive to me and continues to ask how I like my car
I bring my GTI here for service. They are always great to work with especially Dennis.
It was easy to schedule my service online. When arrived they were ready to take my car. The service was quick and well done. I like the fact that they send videos. However this time, the vide didn't work but advisor found us and let us know the need to change my engine filter. All employees are very kind and respectful.
my experience was very good. I had to wait a little bit to be helped but other than that I was helped quickly and their communication with me about solving the issue was very good.
Always amazing customer service when I go in for service appointments. Even buying the car there was a great experience! Highly recommend!
Excellent Service.
The service was great, and the person who helped me provided outstanding service. My only complaint is that it takes so long to have a simple oil/filter change. It's so much more convenient to take my car to the local oil change shop, where I'm in and out in about 30 minutes. In an ideal world, an appointment at your shop would ensure prompt service.
Excellent experience
What a great experience buying a car. After text driving every electric car, I went to Garff/Orem and these guys have it down. First, for electric they have one guy that is the expert on electric so helps a lot on all the questions. Second, the time to buy in and out was 20 minutes. We had the deal confirmed prior and on arrival it was a quick process. Plus the deal on the ID4 right now is off the chart. Zero drive off and 3 years free charging and insurance was half the cost of the Tesla 3. Nice job guys!
Korbin was one of the most down to earth service reps I've ever dealt with. He made it easy to drop off and pick up.
Helpful, very quick with service. Thank you
Mark was an excellent salesman to work with. Extremely pleased with my experience.