Customer Testimonials
Bryan Harper in the service department provided excellent customer service! He got me in quickly and made sure my car was taken care of right away. He was professional, friendly, and kept the whole process smooth and stress free. I really appreciated his attention to detail and willingness to help. I highly recommend Bryan and the service department to anyone needing their vehicle serviced!! In
The staff at Ken Garff were very helpful and patient. They communicated well as they searched for the problem. A blessing in the middle of our chaos.
Great buying experience!
Highly recommend Chris and Chad. They exceeded our expectations at every level. Being treated with care and respect was unexpected at a busy dealership. Will definitely be the first place I visit the next time we are in the market for another car.
Awesome job
I love this dealership! The service department is very clear with communication, pricing, timing, and everything else. I’ve been here twice and they’ve exceeded expectations both times!
Very professional and my car got serviced within a day
I recently bought a car here and it was so easy and streamlined. Other dealerships treated me like they didn't want to sell a car to me, not Ken Garff Orem. The sales people always got back to me right away. I was always given answers very quickly and never left in the dark or guessing where were at in the buying process. I highly recommend using this shop for a vehicle purchase!
Bought my car here a year ago and bring it back for an oil change. Karl was a great sales guy to buy the car from and the sales team has been good too. Can’t remember dudes name I was working with in service, Christopher maybe.
I was super impressed with the service from Ken Garff Volkswagen. I called to make an appointment to have a new key made and programmed, and Katie Curtis got me in the same day! Very happy about that. She also walked me out to my car afterward. Impressed!
Efficient & attentive!
I came here looking to pickup a family members car who was out of town. They helped me out the best they could to find the car until I leaned it was at a different auto shop. They didn’t make me feel dumb or awkward about it and were very helpful.
My brand new 2026 Jetta had its engine overheat 3 days after I got it. I was able to tow the vehicle to Orem and I got in contact and explained what was going on, Katie was wonderful to talk to! She gave me updates and was helpful in to knowing what was going on. The cars fixed and runs beautifully and I’ll be coming here for their service when I need something!
Fantastic Service! Attentive staff! Questions answered and very informative. Thank YOU- Ricky!
Love this location, they always do great
Prompt, professional and pricey
I bought a used VWTiguan from a different dealership in Utah and had several issues they could not address properly. They referred me to Ken Garff, and it was like I won the lottery. The customer service, the diagnosis of issues and how they will/did address them, are superior to any service I have ever experienced. I highly recommend Ken Garff.
Great experience! Katie was very helpful and kept me informed on the progress of my car’s service.
They were very nice. The whole vibe was great! We didn’t feel pressured at all. They gave us the highest price for our trade in and make the whole process of buying a brand new car as easy as possible!
These guys made buying a car a great experience. easy to work with and a great deal. A special shout out to Austin and Barton.
Thank you for the service, it was on time, all crew was friendly and willing to help me with any question.
Great service.
Ever since I left the service department my alert has been going off that there is TOO much oil in my engine. I called KG and they said to just keep driving and “it should” go off eventually. How does this even happen? Too much oil, really?
Very quick diagnostic.
Thank you for the best seamless experience 🙌🏼. My old car was all paid off new wheels new brakes, new battery and then someone hit me.
The repairs cost alone was far more than what the car was worth.
I was searching online for places to see and work with, then Ken Garff Volkswagen came up. I looked at a few options and they had exactly what I needed.
We drove up the same day
and took a test drive.
Jackson Moulton Was very considerate and helpful. The whole team was detailed orientated and wanting to help me get into a ... Read More Google - Mar 29, 2026
Quick and easy service. The people here are always friendly and helpful.
Ken Garff VW is great to work with!
I went to this Volkswagen dealer to have an oil change and emissions on my Tigue. One it went It went really really quite nicely. It wasn’t a whole long time. They let me know what was happening when I was waiting and about how long it would be so I really enjoyed getting my oil changed. It’s really quite nice.
Great quick service, listened to my concerns. Katie was awesome to work with!
They did a great job at helping me get my car back quickly!
We found a great used car online and stopped in. We were greeted by Damon (with help from Jackson) who quickly brought the car around and helped us with a test drive. Damon went over the CarFax with us, answered our few questions, and helped us get things ready for the financing department. We were helped there get things financed with our credit union so quickly, the process was super smooth. Thanks to Damon, Jackson, Barton and the guy who helped us with financing (It's my bad that I didn't catch his name, but he was really helpful) ... Read More Google - Mar 16, 2026
Chris Sovine was awesome! I highly recommend him.
My Mother passed away recently so I bought her VW but it had three key fobs but only one working key fob. I went to Parts who tried to get them working. They charged nothing for the batteries and He even walked out to my car to help troubleshoot it further before telling me that they may work if they get programmed and what that cost would be! Impressive customer service!
The man then let me know I could buy a key fob that would do remote start so I ordered that fob and other parts Service would need to ... Read More Google - Mar 12, 2026
I have had a great experience with the service department at Ken Garff VW. Very friendly service reps that communicate well, and they even provided me with an uber to and from work. This was my first time buying a brand new car, and so far it’s been great.
Treated me with kindness and respect and respected any decision I made.
One of my favorites to hang out
(Translated by Google) I like the service, and it's quiet while they service my car. (Original) me gusta el servicio,y es tranquilo mientras le dan servicio ami carro
Karl was an amazing salesman, he sold me on the best option for me not the best option or sale for him. The sales manager, Chris was great tp work with too, it was a good experience, I'd highly recommended them!
Easiest time I have ever had buying a car.
My experience there was great. The waiting room is pretty chill and kind of relaxing and my car service was excellent no complaints.
(Translated by Google) Excellent service! (Original) Excelente service!
The dealership provided a great experience with the purchase of a car and providing the service to run down an issue and making it right.
Katie in the service department bent over backwards to make sure all our needs were met both with our service and with the cost.
These people are very accommodating and worked hard to meet my schedule. Quality service and knowledge about their craft. We will continue coming to this dealership even though it’s farther from us than others.
They were very helpful I need a problems and noises that were wrong with our car... They got it done in the facts efficient way and we're very kind.
Quick oil change service. Friendly staff. Nice waiting area with snacks.
I bought a car here 2025 January from Volkswagen in Orem. My sales agent was Tone. He made everything so easy for me and didn't think I was going to get a brand new Volkswagen. I didn't feel like he was pushy either. Very knowledgeable of his experience and work and is a people person. Thank you Tone for being an honest salesman! I've had my car for a year and no issues so far.
Karl was great awesome thanks
VW Orem always takes care of me, and all 3 of my VW's go there for regular service.
This is my second purchase at Ken Garff Volkswagen Orem and both times I have been really happy with my experience. It was simple and I felt taken care of.
Great experience. Loved working with Chad and the team at Ken Garff Volkswagen Orem. My wife loves her new Tiguan.
Needed a regular mileage check up, had great service and was able to use a coupon I got on their app. Nice and friendly people, good service as far as I can tell.
Such a good experience. I really enjoyed my salesman Chris and the other people working there. We were greeted kindly right from the door. Such a different experience from other dealerships. They have continued to make sure I am happy with my purchase and that everything is to my satisfaction. Going above and beyond my expectations from past experiences. I highly recommend and will definitely be back for my future purchases.
What a vibe. Ricky is great to work with--pretty chill. Sales Manager Barton has a kick-butt attitude. Have fun rockin' out...!
After servicing my vehicle, I experienced my passenger front brakes overheating. I took the car back to the service people, and they told me everything was fine. The problem persisted, and finally, they took my car and just drove it and replaced the rotor and caliper and brake pads. Finally, everything is working. It was frustrating, but Annabella was amazing. Thanks.
The purchase was easy and the sale staff were courteous of my time.
They are always friendly and so helpful! Waiting area is nice and clean. They also offer a free Uber service if needed which is so efficient and easy.
I was unable to purchase a vehicle from this location because my plans in Utah drastically changed from what I was originally thinking. But I had the certain and definite pleasure of working with Barton and Damon for about two weeks. Both men are excellent and high character individuals and they represent and reflect every high standard of quality, craftsmanship, and character that define the Volkswagen Automotive Group! Das Auto! Five Stars.
We enjoyed working with Ken Garff Volkswagen Orem. The process was relatively straightforward down to pricing and add ons. The sales team was helpful, while not being too pushy. We will definitely consider all future purchases from Ken Garff.
The service was fast and very professional, a peace of mind!
Chris divine was awesome to work with!
Excellent service, great people highly recommend the team at Ken Garff Volkswagen of Orem
They did a great job while I waited
Great service. Very respectful and kind workers.
Ken Garff always takes good care of me and my vehicle!
Best place to get your car serviced. Quick and easy
Service was fantastic!! Appreciate the updates through out waiting time about the service done on my vehicle. Great costumer service.
Ken Garff VW is a great place to buy a car. Collin, Molly and Steffen are outstanding employees and easy to works with. We highly recommend this dealership.
The service center employees were professional, kind and even though they were swamped with other customers, they still took time to make me feel like I was a top priority.